Popular / Search results



Privacy Policy

We respect your private life, and your right to control your personal data. Our principle guidelines are quite simple. We make it clear which data we collect, and why we’d it. We do everything we can to protect your personal data. We do and will never sell your data to third party companies.

The Privacy Policy (Policy), explains which types of personal data we collect from you – both directly and indirectly – and how we use this information. Person data is any type of information which can be used to identify an individual that can be connected to you. The Policy covers the choices you make with regards to those person data we collect, and about how you can control those choices. Furthermore, The Policy is equally applicable for other websites which are operated by N. Eilersen A/S. We ask you to review this Privacy Policy in order to gain clarity about how N. Eilersen A/S gathers, uses and shares your personal data. The terms “we”, “us” or “Eilersen” are each intended to refer to N. Eilersen A/S

The kind of personal information we collect

Information that you provide to us

We collect the information that you voluntarily provide to us, such as your name, telephone number, profession, preferences and email address, country and more, e.g. when you would like to know more about Eilersen's products or when you contact our customer service with an enquiry.

Information that we collect automatically

We automatically collect information about you, using cookies and similar technologies, when you use, access or interact with us through our websites or app. For example, we may collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographical location by your IP address, your browser type, the web pages you visit on our sites, and about how you interact with the content available on our sites.

Information collected from other sources

We may receive information about you from other sources, including third parties, with whom we offer collaborative services or involvement in joint marketing activities. We may also receive information about you from social media platforms, e.g. as you interact with us through these platforms. We protect the data we have collected from third parties in accordance with the methods described in this Privacy Policy, and in addition, we apply additional restrictions imposed by the data source.

Information about children

Eilersen does not deal with children and does not intend to attract the attention of children under the age of 16. Although visitors of all ages can navigate our website, we do not knowingly collect personal information about persons under the age of 16 without parental consent. If a parent or guardian has received a notification or otherwise has experienced that a child under 16 has mistakenly been registered on this site by using false information, the child's personal information on our systems will be deleted.

Customer interactions with Eilersen

In order to make the information in this statement easy to understand, we have highlighted various scenarios where Eilersen may have been able to collect personal information from customers. Customer interactions with Eilersen are divided into the following segments:

Read more about Eilersen

As you garner more information about Eilersen by visiting us in a virtual or physical way. Examples include browsing our website, calling our in-house sales reps, visiting our showroom, or attending events sponsored by Eilersen. To learn more about Eilersen's products, you may voluntarily disclose some personal information, such as your name and email address, during the course of these interactions. We may also collect information about you online through cookies or similar technologies when you visit our website(s).

Purchase of Eilersen-products

Once you have decided to buy an Eilersen product, we offer you the opportunity to buy directly from us on our website: www.Eilersen.eu or at an Eilersen retailer. When you buy from us, you may be asked to provide information so that we can complete your purchase.

Assistance from Eilersen

You may decide to contact our customer service for support regarding your Eilersen products. In order to provide you with optimal customer service, we may collect certain information from you personally.

Legitimate interest

We may use your personal information for our legitimate interest. For example, we rely on our legitimate interest in analysing and improving our Eilersen products and services and the content of our websites and digital applications, sending you information about Eilersen products and services and using your relevant personal information for administrative purposes and detection and prevention of deceit or fraud. In addition, we rely on our legitimate interest in sending you relevant marketing communications/material, except where consent is required by applicable local law.

When we use personal data to serve our legitimate interests, we will always assess your rights and interests and protecting your personal data versus our rights and interests.


We collect: from the aforementioned information such as;

  • Name
  • email address
  • profession
  • preferences
  • Your phone number
  • your shipping/delivery address
  • your payment information
  • IP address and information from cookies or similar technology
  • your social media identifiers (if you contact us through a social media channel) and the content of your chats and other communications with Eilersen's customer support.

Collection of the above information is necessary in order to provide optimal customer service.

Why: We use this information for:

  • to share news about events, products and promotions offered by Eilersen or one of Eilersen's partners (possibly one of our dealers).
  • to complete your purchase, make a follow-up to your purchase, assist with delivery issues, process returns and any other issues that may arise in connection with your purchase of Eilersen products.
  • to provide you with the optimal and most efficient customer service.

  • to process customer inquiries and technical questions, we use the contact information to respond to the customer through the customer's preferred method (by phone, email or through social networks).

In addition, IP addresses help us to better understand geographical information about those who visit our website so that we can improve the website for all visitors. It is in our legitimate interest to process your personal data for these purposes. In the case of returns and/or product exchanges, we use contact information to ensure that the product is received and/or delivered correctly. The use of this kind of information is necessary to complete the agreement we have entered into with you. 

Please note that we do not store payment or credit card information. We only use the payment information in connection with your purchase of Eilersen products.

How we use personal data

Eilersen uses the information we collect to provide you with the Eilersen products and services we offer. We also use the data collected to communicate with you, e.g. to inform you of new available Eilersen products or services, security and other types of updates.

Eilersen uses the information collected for the following purposes (bullet-pointed below):

  • Delivering our product experience
  • Customer support
  • Protection, security and conflict resolution
  • Business operations
  • Communication, marketing and advertising

Customer service

We use the information to respond to enquiries from our customers, diagnose product problems, and provide other types of customer care and customer service. It is necessary to use your personal data for this purpose in order to execute the agreement to completion, that we have entered into with you; which is in our legitimate interest.

Business-related activities

We use data to develop aggregate analytics and business intelligence that enable us to operate, protect, make informed decisions and prepare reports on our business performance. It is necessary to use your personal data for this purpose as it is in our legitimate interest.

Communication, marketing and advertising

We use the information collected to provide you with and to make our communication with you more personalised. E.g. we may contact you via e-mail or through other forms of e-communication to inform you of new Eilersen products, about promotions or offers, and to invite you to participate in a survey. It is necessary to use your personal data for this purpose as it is in our legitimate interest.

In addition, we use cookies and similar technologies to show you the most relevant Eilersen advertising.

How we can share personal data

Eilersen does not sell and will not sell any personal information about our customers.
We only disclose your personal data in accordance with this Privacy Policy. We may share information with the following types of third parties.

Third-party providers

Eilersen uses a number of third-party providers to perform services such as website management and hosting, cloud-related services, online product and shipping purchases, credit card processing, and email communications. We will only share those personal data which are required to complete a transaction or provide a product or service that you have requested and approved, and only with suppliers or agents working on our behalf for the purpose which are described in this Privacy Policy. In such cases, your personal information will be shared with these agents or suppliers, but only for the purpose of providing services in accordance with instructions provided by Eilersen and with the contents of this Privacy Policy. It is in our legitimate interest to share information with these third parties for these purposes. For questions about third-party vendors, please contact us here. 

Eilersen-controlled partner companies and subsidiaries

We share information with Eilersen-controlled partner companies and subsidiaries for business purposes such as internal administration, promotion of Eilersen products and delivery of our Eilersen products and services to customers. It is in our legitimate interest to share information with these third parties for these purposes.

Forced disclosure and law enforcement

When enacted by the law, and strictly necessary for the performance and execution of the services, or to protect our rights or the rights of our affiliates or our users, we provide your personal data to law enforcement, investigative institutions, our affiliates companies or for use in court cases. We will share your personal information when we believe in good faith that it is necessary for us to do so in order to comply with a legal obligation under applicable law or to respond to a valid legal action.

Sharing and publishing information collected

We share information in a collected form and/or in such a way that the recipient of this data, e.g. a third party who uses them for industry analysis is unable to identify you.

We transfer your personal data in accordance with applicable personal data protection laws, and we take appropriate measures to ensure that your personal data is stored securely by any third party who is given access to your personal information. If you have please contact us here.

Security, storage and storage of personal data we collect


Eilersen takes the protection and security of your personal information very seriously. Although we make significant efforts to protect your personal data that we have collected, there is no data security system that is impenetrable.

We use a variety of technical and organizational measures and industry standards to protect your personal data and to help protect your personal information from loss, theft, abuse and unauthorized access, disclosure, alteration and destruction. E.g., we store the personal information you provide on computer systems with limited access and in a controlled environment. In addition, we ensure that our third-party data centre vendors take appropriate and adequate security measures. In addition, your personal data is protected by encryption, such as Transport Layer Security (TLS), during their shipment via the Internet.

If you have any questions about the security of your personal information, please contact us here. 


Personal data collected by Eilersen may be stored and processed in your region, in the United States, (for example, in our larger data centres), or in another country in which Eilersen or its related companies, affiliates or service providers are located or have facilities. Eilersen has put in place appropriate mechanisms to protect personal data when it is transmitted internationally, e.g. through our use of the standard contract clauses approved by the European Commission.


Eilersen stores your personal information:

  • as long as we have a customer relationship with you and/or as long as necessary to enable you to use the Website and/or your Eilersen product(s).
  • during the period necessary to provide the services you request us.

  • during the period necessary to provide marketing or other promotional materials that you request from us. Here we store your information for up to 5 years.

  • to comply with our legal obligations, including requirements of regulators and government agencies that have authority over us, such as tax and / or accounting obligations, which usually require the retention of certain transaction data, for 5 years.

  • during periods necessary to resolve disputes with other parties and / or investigate or dispute potential legal claims.

  • in addition, as needed, to enable us to conduct our business in accordance with applicable laws and regulations.

All personal information that we store will be the subject to this Privacy Policy and our internal policies for data storage. Eilersen deletes your personal information when it is no longer needed for the above purposes. If there is any personal information that we cannot completely erase from our systems for technical reasons, Eilersen will take the necessary steps to prevent this information from continuing to be processed or used.

Your rights and options 

Your rights

We want you to have control over how we use your personal data. Subject to local law, you can do so in the following ways:

  • You can request a copy of your personal data that we hold.
  • You may notify us of any changes to your personal data, or that you would like us to correct any of the personal data we hold about you.
  • In certain situations, you may request to delete, block or restrict the personal data we hold about you or to object to certain ways in which we use your personal data, and
  • in certain situations, you may also request to send the personal data you have provided to us to a third party.

When we use your personal data with your prior consent, you may withdraw your consent at any time. In addition, when we process your personal data based on our legitimate or public interest, you have the right to object to this use of your personal information at any time.

We trust that the personal data you have provided to us is complete, accurate and up-to-date. Please notify us immediately of any changes or inaccuracies in your personal information by contacting us here.

We are committed to working with you to find a reasonable solution to any complaint or concern you may have regarding the use of your personal information. If you still believe that we have not properly addressed your complaint or your enquiry, you may be entitled to file a complaint with the competent authority for the protection of personal data in your country (if your country has such authority), or to a supervisory authority.

Your preferences regarding communication, marketing and advertising

If you no longer wish to receive direct offers from Eilersen via email, you can unsubscribe from our messages by following the instructions you can see in each email sent to you through the "Unsubscribe" tab. We respect your choice, and we will no longer send you advertising emails after you unsubscribe or change your communication settings.

Please note that regardless of your communication settings, we will continue to communicate with you regarding terms and conditions, updates in the Privacy Policy, routine communications from Eilersen customer service, such as information on current and past purchases, delivery of products, or other relevant information about a product that you own, such as termination of support or security problems.

You can customize the amount of interest-based advertising you receive by changing your cookie settings, changing the settings on your device, and/or unsubscribing from / deselecting certain advertising networks. If you have opted out of receiving notifications from us via email, we will not use your email for interest-based advertising. For more information about our use of interest-based advertising, see Our use of cookies and similar technologies.

Advertising and modern marketing tools

Eilersen may partner with third-party advertisers who use cookies and similar technologies to display more relevant advertising about Eilersen products and services on our websites and across the Internet. To provide this "interest-based advertising," these parties may combine non-personal data about your online activities that they have collected over time, which will help us customize the advertising we provide to you. Examples include showing an Eilersen advertisement on a Facebook page, on a Google-owned page, such as a search results page or YouTube, or on a page in the Google advertising network. We do not share your personal information as part of this process. When necessary, we obtain your consent to this process. You can opt-out of these personalized ads from third-party advertisers and advertisement networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioural Advertising at any time by visiting the NAI opt-out pages, the websites and DAA websites. Opting out may make the ads you see on the web less relevant to you. Users who have rights under EU data protection law can visit www.youronlinechoices.com to find out how they opt-out of having their information used for interest-based advertising by EDAA (the European Interactive Digital Advertising Alliance companies) ). Canadian users can visit www.youradchoices.ca.

If you choose to opt-out, then this may make the ads you see on the web less relevant to you.

If you have opted-out of receiving communications from us, we will not use your email for interest-based advertising.

Changes to our Privacy Policy

Eilersen may change or update this Privacy Policy when necessary to reflect customer feedback and changes to our Eilersen products and services. Therefore, please read it regularly. When we update this policy, we will renew the "Last Updated" date, which you will find at the top of the Privacy Policy. If there are significant changes to the policy or how Eilersen uses your personal data, you will receive a message about this, either by publishing the news about these changes or by sending a message directly to you. We recommend that you review this Privacy Policy periodically to find out more about how Eilersen uses and protects your personal data.

Updated: 20th November 2019